Terms and Conditions
Clear frameworks create better collaboration. Here you will find DDS Digital's Terms and Conditions for our services, deliveries and subscription agreements.
General information
DDS Digital ApS
CVR no.: 45458865
Birk Centerpark 40
7400 Herning
Denmark
Email: [email protected]
Application and contractual basis
These Terms and Conditions apply to DDS Digital ApS' provision of services to business customers, unless otherwise agreed in writing.
These Terms and Conditions apply together with the specific offer, order confirmation, subscription agreement, invoice or other written agreement between the parties. In the event of any inconsistency between the documents, the individually agreed solution shall take precedence over these Terms and Conditions.
An agreement shall be deemed concluded when the customer has accepted an offer in writing or digitally, or when DDS Digital ApS has confirmed the agreement in writing, including by order confirmation or by sending an invoice.
DDS Digital ApS provides services only to businesses and other commercial entities. These Terms and Conditions therefore do not apply to consumer purchases.
If DDS Digital ApS provides services to customers outside Denmark, these Terms and Conditions shall also apply to such deliveries, unless otherwise agreed in writing.
Services and deliveries
DDS Digital ApS provides digital solutions and related services to business customers. Deliveries may include, among other things, consulting, setup, development, implementation, customization and operation of CRM solutions, automations, AI-based solutions, integrations, websites, digital workflows, support, ongoing optimization and related services.
DDS Digital ApS may provide both one-off services and ongoing subscription solutions. Deliveries may also include access to platforms, setups or system environments that are operated wholly or partly through third-party suppliers or technical partners.
The specific delivery always depends on the agreement entered into with the customer. Descriptions on the website, in presentations, demos, offers or other sales materials should therefore be regarded as indicative unless something else has been expressly agreed in writing.
DDS Digital ApS strives to deliver solutions that fit the customer's needs and business objectives. Deliveries may therefore be adjusted or expanded on an ongoing basis by further agreement between the parties.
If a delivery includes elements relating to compliance, privacy, data processing, cookie setup or similar matters, such elements are delivered as a practical and business-related part of the agreed service. DDS Digital ApS does not provide independent legal advice, and the customer remains responsible for ensuring that the customer's own use of the solution and the customer's overall business comply at all times with applicable law and relevant requirements.
If DDS Digital ApS makes a solution, setup or platform available to the customer, this does not in itself give the customer ownership of the underlying method, structure, setup or other elements of the delivery, unless otherwise agreed in writing.
Conclusion of agreement and changes
DDS Digital ApS generally works on the basis of a specific dialogue with the customer regarding needs, objectives and the desired delivery. The agreement between the parties is therefore based on the solution, scope and pricing structure set out in the written agreement.
An agreement is binding when the customer has accepted an offer in writing, or when DDS Digital ApS has confirmed the agreement in writing, including by order confirmation or by sending an invoice. Written communication may take place via email, digital platforms, messaging services or other documented written media.
All changes, additions or extensions to an agreed delivery must be confirmed in writing in order to be binding. If the customer requests changes after the agreement has been concluded, including changes in functionality, content, integrations, process, timeline or scope, DDS Digital ApS may adjust the price, delivery time, subscription terms or other commercial conditions accordingly.
Offers, estimates and recommendations from DDS Digital ApS are based on the information and assumptions provided or approved by the customer. If such information changes, proves incomplete or is no longer sufficient for the task, DDS Digital ApS reserves the right to adjust the delivery and the related terms.
DDS Digital ApS is not obliged to commence or continue work beyond the agreed scope until such changes have been clarified between the parties.
Customer cooperation
A good result generally presupposes active cooperation between the parties. The customer must therefore cooperate loyally and in a timely manner to the extent necessary for the agreed delivery.
The customer is responsible for providing relevant information, materials, access rights, technical prerequisites, contact persons and necessary feedback within a reasonable time. If the customer does not provide this in a timely manner, or if the information is incomplete or incorrect, this may affect delivery time, quality, functionality and price.
The customer is also responsible for its own data, its own content, its own integration choices and the manner in which the solution is used in the customer's business. This also applies to the customer's legal basis for processing, consents, marketing, communications, use of cookies and other matters that rest with the customer under applicable law or under the specific solution.
If the customer itself makes changes to the delivered solution, including to workflows, content, setup, integrations, automations, prompts, user access or other technical conditions, DDS Digital ApS is not responsible for errors, disruptions, lack of functionality or other consequences that are wholly or partly attributable to such changes. Any error correction, restoration or assistance in this connection may be invoiced separately.
DDS Digital ApS may, where relevant, build solutions, automations, content or communication flows directly into the live environment as part of the agreed delivery. The customer is responsible for making DDS Digital ApS aware of any special requirements, limitations or considerations that the solution must take into account, and for continuously informing us of circumstances that may affect the delivery.
Prices and payment
Prices and payment terms are agreed specifically between the parties and may, among other things, be based on a project price, hourly rate, subscription payment or a combination thereof.
Unless otherwise agreed in writing, the payment term is 8 days from the invoice date. DDS Digital ApS may require full or partial prepayment, including payment before delivery, activation, implementation or commencement of the agreed service.
Subscription services are generally paid in advance for each subscription period, unless otherwise agreed. Unless otherwise agreed in writing, subscriptions may be terminated with 1 month's notice.
DDS Digital ApS may change prices for ongoing subscriptions with 3 months' notice. Price changes shall be notified in writing and take effect upon expiry of the applicable notice period.
If the customer requests changes, additions or extensions to a delivery that fall outside the agreed scope, DDS Digital ApS may invoice such services separately or adjust the ongoing subscription payment if this is more appropriate in relation to the continued delivery.
In the event of late payment, DDS Digital ApS is entitled to charge interest and fees in accordance with applicable law. DDS Digital ApS may also suspend delivery, support, access to platforms, subscriptions or other services in whole or in part until payment has been made.
If payment is materially overdue, or if the customer otherwise breaches its payment obligations, DDS Digital ApS is entitled to terminate the agreement in whole or in part, unless the breach is immaterial.
Operations, support and third-party services
DDS Digital ApS strives to deliver stable and well-functioning solutions and to handle operations, support and maintenance in a way that reasonably takes the customer's business and day-to-day operations into account.
Unless otherwise agreed in writing, deliveries from DDS Digital ApS do not include specific service levels, guaranteed response times, guaranteed uptime, round-the-clock support or any other extended operational obligation. Any specific operational or support terms must be agreed separately.
DDS Digital ApS may carry out maintenance, updates, changes, error correction and technical adjustments as part of the delivery, operation and further development of the solution. Such measures will, as far as possible, be planned with due regard to the customer's operations, but may in some cases result in temporary limitations, interruptions or changes in functionality.
Many deliveries from DDS Digital ApS are based wholly or partly on third-party platforms, third-party integrations, external infrastructures or other technical partners. DDS Digital ApS is not responsible for errors, downtime, delays, price changes, changes in functionality, limitations or discontinuation by such third parties, including circumstances that affect the customer's solution directly or indirectly.
DDS Digital ApS may, where objectively justified, make changes to the choice of technical components, integration methods, setup method or other parts of the delivery, provided that this does not materially impair the agreed function or purpose of the solution.
Support, error correction, adjustments or restoration caused by circumstances on the customer's side, third parties or changes made without the involvement of DDS Digital ApS may be invoiced separately, unless otherwise agreed in writing.
Intellectual property rights and right of use
DDS Digital ApS retains all rights to its own methods, processes, structures, workflows, templates, prompts, setup principles, know-how, concepts and other general elements that form part of or underlie the delivery, unless otherwise agreed in writing.
The customer retains the rights to its own materials, its own data, its own marks, brand assets and other content that the customer provides for the delivery or otherwise owned prior to the collaboration.
Unless otherwise agreed in writing, the customer receives a non-exclusive right to use the specific delivery within the framework of the agreed project, subscription or collaboration. The right of use covers only the customer's own internal and business-related use of what has been delivered in accordance with the agreement entered into.
The customer does not acquire ownership of DDS Digital ApS' general methodology, technical structure, setup logic or other underlying elements merely because these form part of a delivery to the customer.
DDS Digital ApS is entitled to reuse general knowledge, experience, working methods, structures and non-customer-specific elements in other projects and deliveries, provided that this does not involve unauthorized use of the customer's confidential information, data, brand materials or other rights.
DDS Digital ApS may use the customer as a reference, including by using the customer's name, logo, testimonial or case description, to the extent agreed with the customer or otherwise carried out on a lawful basis.
Liability and limitations
DDS Digital ApS provides its services with the aim of creating practical and business-related value for the customer. Unless otherwise agreed in writing, however, no guarantee is given for specific results, including specific business effects, revenue, number of leads, conversion rate, advertising performance, SEO rankings, response times, AI output or other specific targets.
If the delivery includes elements relating to automation, AI, compliance, data processing, cookie setup, privacy or similar matters, these are delivered as part of the agreed solution and not as independent legal, regulatory or other specialized advice. The customer remains responsible for assessing and ensuring that the customer's specific use of the solution is lawful, appropriate and sufficient in relation to the customer's business, industry and risk profile.
DDS Digital ApS is not responsible for circumstances caused by the customer's own acts or omissions, the customer's own data or content, the customer's own changes to the solution, third-party platforms, third-party integrations, external suppliers or other circumstances beyond DDS Digital ApS' reasonable control.
DDS Digital ApS' liability is in all circumstances limited to direct losses. DDS Digital ApS is therefore not liable for indirect losses, including operating losses, loss of profit, loss of revenue, lost leads, loss of goodwill, data loss, consequential loss or other indirect or consequential losses.
DDS Digital ApS' total liability to the customer shall in no event exceed the lower of either the total payment for the specific project delivery to which the claim relates, or three months of subscription payments under the agreement to which the claim relates. This limitation of liability does not apply to the extent it cannot lawfully be upheld under Danish law.
Termination, access and data upon conclusion
Upon termination of a subscription, a delivery or the overall collaboration, DDS Digital ApS' obligation to provide further operation, support, access, maintenance or other services shall cease, unless otherwise agreed in writing.
If DDS Digital ApS has made platforms, setups, user access or system environments available as part of the delivery, access to such solutions may cease in whole or in part upon termination, notice of termination or suspension of the agreement, including in the event of non-payment.
DDS Digital ApS may, by further agreement, assist with export, transfer, migration or practical transition to another solution. Such assistance is not included unless otherwise agreed in writing and may be invoiced separately in accordance with the terms in force at the relevant time.
DDS Digital ApS is not obliged to store, continue, transfer or migrate data, setups, integrations or other elements after the collaboration has ended, beyond what follows from applicable law or a separate agreement.
If the customer wishes to retain continued access to specific materials, data or setups after termination, this should be agreed before the collaboration ends.
Confidentiality, governing law and disputes
The parties shall treat information regarding each other's business affairs, operations, customers, solutions, data and other non-public matters as confidential and may not unlawfully disclose or use such information outside the framework of the collaboration.
The confidentiality obligation does not apply to information that is publicly known, lawfully received from a third party without a confidentiality obligation, or that must be disclosed pursuant to law, regulatory requirements or a court order.
DDS Digital ApS wishes, as a general rule, to resolve any disagreement through direct dialogue and cooperation with the customer before the matter escalates further. If a disagreement cannot be resolved in this way, the dispute shall be decided under Danish law.
Venue shall be the home court of DDS Digital ApS, unless mandatory law requires a different result.
Reference to other policies
These Terms and Conditions are supplemented, where relevant, by DDS Digital ApS' other policies and contractual documents. You can read more in our Privacy Policy. If these Terms and Conditions are made available in both Danish and English, the Danish version shall prevail in the event of any discrepancy.
If a delivery includes the processing of personal data on behalf of the customer, this is governed separately by the applicable data processing agreement between the parties. The data processing agreement is made available in connection with the conclusion of the agreement.
Last update: March 18th 2026
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Company reg. no. (CVR/VAT): DK45458865
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CVR: 45458865
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